Control Room and Ambulance Room Service

Our Mission

We believe in the worth of every life and provide immediate assistance during crises, connecting you with a caring network of responders.

Our Vision

. Your safety and well-being are our top priorities, and we are proud to serve our communities with dedication and compassion.

Our Objectives

The objectives of the Pakistan Red Crescent Help Line 1030 are multifaceted, designed to provide vital assistance and support during times of crisis and emergencies. Here are the primary objectives of the helpline:

Emergency Response

A quick-response platform for immediate assistance in emergencies, ensuring timely access to vital information and resource alotted to the needy communities.

Medical Assistance

To offer first aid guidance and medical advice to callers facing health emergencies. Trained professionals on the helpline can provide essential instructions until professional medical help arrives.

Resource Coordination

A swift-response platform for instant help in emergencies, ensuring timely access to vital information and resources, ultimately saving lives and alleviating suffering.

Community Engagement

Engaging communities to boost disaster awareness, preparedness, and resilience, empowering them to take proactive protective measures to help who need the most.

Information Dissemination

To offer current and precise information on disasters, health crises, safety procedures, and prevention, educating the public and encouraging disaster readiness and resilience.

Psychological Support

Offering emotional and psychological support to individuals and communities in crisis through trained counselors providing reassurance, active listening, and coping strategies.

Our Outreach

The outreach of Helpline 1030, operated by the Pakistan Red Crescent Society, is extensive and comprehensive, aiming to connect with a wide range of individuals and communities in need of assistance, information, and support. Here’s an overview of the outreach efforts:

National Coverage:

Helpline 1030 is accessible across the entire country, ensuring that people in urban and rural areas, as well as remote and underserved regions, can reach out for help during emergencies.

24/7 Availability:

The helpline operates around the clock, 365 days a year, making it readily available during any time of the day or night, including weekends and holidays

Multilingual Support:

Helpline operators are trained to provide assistance in multiple languages, catering to the linguistic diversity of Pakistan to ensure effective communication with callers.

Awareness Campaigns:

The helpline regularly conducts awareness campaigns related to disaster preparedness, health education, and safety practices, reaching schools, colleges, workplaces, and communities.

Our Acheivements


We ensure swift assistance, providing relief, medical aid, and resources in crisis situations.


The helpline efficiently coordinates resources and volunteer efforts during emergencies.


Helpline 1030 educates and empowers communities to prevent themselves from cons of affected areas.

Psychological Support

Trained counselors offer crucial emotional support to those facing trauma.


Helpline 1030 strives to be accessible to all, regardless of circumstances.


We gather critical information for informed disaster response.

Mudassir Hussain

Assistant Director

For more information and queries, please feel free to contact our programme focal point

Contact: 0304-1030

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